Technology Support at the Cost of Customer Service

A leading provider of adaptable web software solutions, application development and consulting services, Phase2 Technology specializes in solving unique business challenges by providing consulting and technical solutions in practice areas that include: content management, membership and constituent management, CRM, online news and publishing, community tools and identity management. At the core of Phase2’s business objectives is providing tangible technical expertise with personalized and effective customer service that caters to the best interest of its clients.

With the amount of service and support that Phase2 offers its clients, the company knew it would be difficult to manage a data center with the same resources it devotes to technology development and customer management. To help it maintain focus on customers, the company opted to outsource several IT functions including the deployment, maintenance, and administration of their customer supporting, public facing network. In selecting a hosted provider, Phase2 was looking for more than just a technology company; they wanted a long-term partner that would understand not only their technology and business objectives, but also those of their clients.